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Anatomy of the deal · Managed mobility
Fourteen hundred lines. One platform.
Nimbl Networks is a technology advisory firm based in Dallas, Texas, that helps multi-site organizations design, negotiate, implement and support telecom and managed services. The U.S. operations of a global industrial manufacturer moved about 1,400 lines off two national carriers onto one managed mobility platform, priced 24% below the incumbent bills, with the early-termination fees covered.
- Client
- Global industrial manufacturer, U.S. operations
- Footprint
- 1,400 lines, two business units
- Scope
- Managed mobility, devices and support
- Approach
- Line-by-line audit, priced against the incumbents
The starting point
A trusted network. A sprawling fleet.
The client is the U.S. operations of a global industrial manufacturer: two business units, a headquarters, regional offices and a sales and service team that works from its phones. Our co-founder had worked with its IT team for more than a decade.
Its mobility program had grown up on two national carriers: about 1,400 lines, devices financed one at a time, surcharges on every bill and no single place to manage any of it. Data use per line had doubled in two years. The IT team wanted one platform, one bill and lower cost, without a painful cutover for people in the field.
What was not working
- Two carriers, two contracts and two bills for about 1,400 lines
- Data use per line doubled in two years, outgrowing the plans
- Devices financed line by line, with balances that made switching look expensive
- About $6K a month in carrier surcharges on top of the plans
- Suspended and former-employee lines still on the account
- No single help desk or device management across the fleet
01The path
From first look to one platform.
Listen
First look
A first managed mobility proposal. We listened, learned what would have to be true, and kept the relationship warm.
Request
Request for quote
Invoices and inventories from both carriers, priced line by line against the platform.
Challenge
Honest pushback
The IT team set the first offer against what the carriers were doing directly: cheap plans, dollar phones, surcharges. We took it back to the table.
Approve
Executive approval
Savings raised from 15% to 20%, a flat per-line fee, pricing held if lines drop 10%, and the buyout clause removed.
Sign
Signed
Both business units on separate order forms; refreshed line data lifted the larger unit to 24%.
Onboard
Onboarded
Onboarding complete in 15 days, a project manager assigned, weekly transition calls, then a pilot and self-serve eSIM moves.
02The value
1,400 lines. One platform.
03The diligence
Every line audited. Every term earned.
Run with the IT teams of both business units, the managed mobility platform, the aggregator and Nimbl.
Before and after
What changed.
| Area | Before | With Nimbl |
|---|---|---|
| Carriers | Two carriers, two contracts, two bills | One platform and one bill, with a choice of three national networks |
| Devices | Bought or financed line by line, balances carried | Device as a service on a refresh cycle, staged, kitted and replaced when damaged |
| Surcharges and fees | About $6K a month in line items on top of the plans | One flat per-line fee, less than half of what the surcharges cost |
| Support | Carrier stores and carrier portals | 24/7 help desk, device management and a ticketing link to the client’s service desk |
| Inventory | Suspended and former-employee lines still billing | Every line reviewed in onboarding, unused lines cancelled before the move |
| Flexibility | Pricing tied to today’s line count | Pricing held even if the line count drops 10% |
A mobility program is not a carrier contract. It is devices, plans, surcharges, support and the cutover, and the savings only hold if every one of them is right.
Client details are anonymized. Figures are rounded and come from the signed pricing, measured against the client’s incumbent carrier bills.
Two carriers and a drawer of financed phones?
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